Client satisfaction

Our client satisfaction figure is determined annually based on the so-called CQi index. In the Consumer Quality index (CQi), GGZonline clients answer questions about their experiences. And related the care they received. This index measures quality aspects of
mental health care (SGGZ) from the perspective of you as the client. We care deeply about client satisfaction and we monitor this closely.

The CQi test is used by a healthcare provider to map out where clients have good experiences and where improvements can still be made.

The overall score is on a scale of 1 to 10.

For the year 2020-2021, we receive from our clients the report mark: 8.21 The most recent report mark 2022 is 8.36

client satisfaction

What do we do?

GGZonline is a fully online mental health institution. We provide specialist mental health services (SGGZ). So we can offer longer treatments. We are a nationwide diagnostic and treatment center. We treat clients with a mental health condition such as a
anxiety disorder
. Each health insurance company reimburses most of the costs (about 80%). We do not have waiting lists, so you can be dealt with quickly. Our treatment includes cognitive behavioral therapy, schema therapy and EMDR.

We work fully online following the latest innovations such as secure image calling, e-learning and e-health. This makes us a healthcare facility without a physical location. So that offers a lot of convenience for you. We are recognized by the Ministry of Health, Welfare and Sport as a WTZi institution (GGZ institution).

About GGZonline

A quick introduction. GGZonline is a nationwide online Specialist Mental Health Treatment Center for clients with suspected mental illness. Our goal is to provide everyone, without waiting times, with appropriate and effective online treatment where results are paramount. GGZonline is recognized by the Ministry of Health : AGB Code 22221101
  • We work entirely online
  • Are an accredited mental health institution
  • Have hardly any waiting lists
  • And offer customized online treatments
ggz online